Terms of Service

Last updated 11 November 2026

These terms apply when you ask Elkia Trading Pty Ltd, trading as Elkia Trading Co. ("we", "us"), to buy, source, receive or ship goods for you. By placing an order with us, you agree to them. If we agree different terms with you in writing, those terms apply where they differ.

Our services

  • Purchasing: we buy goods from retailers on your behalf, including stores that don't accept international cards, addresses or customers.
  • Procurement: we source and buy products for businesses, from single items to recurring orders.
  • Parcel forwarding: we receive, inspect, consolidate and repack goods, then ship them to you.

We'll confirm the details of each order with you before we buy or ship.

Prices and payment

  • You're invoiced directly for the goods we buy for you, plus our service fees and shipping fees.
  • Prices are in Australian dollars (AUD) unless we agree otherwise.
  • Payment is due by the date on your invoice. We may ask for payment before we buy or ship goods.
  • Retailer prices, carrier rates and exchange rates can change. If a cost changes significantly before we buy or ship, we'll tell you before going ahead.

Prohibited and restricted items

We won't buy or ship:

  • firearms, weapons, ammunition and their parts
  • explosives, fireworks and flammable goods
  • illegal drugs and controlled substances
  • counterfeit, pirated or stolen goods
  • goods whose export from Australia is prohibited, or that would breach sanctions
  • anything else that is illegal in Australia or the destination country.

Some items are restricted by carriers or destination countries. They may need extra checks or special packing, cost more to ship, or be refused. These include:

  • lithium batteries and devices that contain them
  • perfume, aerosols and nail polish
  • alcohol and tobacco
  • medicines and supplements
  • food, plants, seeds and animal products
  • high-value items such as jewellery.

We'll tell you if an item can't be shipped. We may refuse any order.

Export rules and sanctions

We comply with Australian sanctions laws and export controls, including the Defence and Strategic Goods List. We screen orders and may ask about the recipient or how the goods will be used. We don't ship to sanctioned destinations, people or organisations.

Customs, duties and taxes

  • You're responsible for import duties, taxes and fees charged in the destination country, unless we agree otherwise.
  • The information you give us for customs declarations must be accurate and complete. We declare the true value and contents of every shipment.
  • If customs authorities hold, return or destroy goods, you're responsible for the resulting costs.

Inspection

We may open and inspect packages to check that the contents match your order and can be shipped safely and lawfully.

Delivery, loss and damage

  • Delivery times are estimates.
  • Once goods are handed to a carrier, the carrier's terms and liability limits apply. Additional cover may be available from the carrier; ask us before your goods ship.
  • If a shipment arrives damaged or doesn't arrive, tell us as soon as possible and keep the packaging. We'll help you make a claim with the carrier, which sets its own time limits for claims.

Returns to retailers

If you want to return an item to the retailer, the retailer's return policy applies. You're responsible for return shipping and any related fees.

Your rights under the Australian Consumer Law

Our services come with guarantees that can't be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or changes those rights.

Our liability

To the extent the law allows, we're not liable for indirect or consequential loss, or for delays or loss caused by carriers, customs authorities or events outside our control.

Privacy

We handle personal information as set out in our Privacy Policy.

Governing law

These terms are governed by the laws of Victoria, Australia, and the courts of Victoria have jurisdiction.

Changes and contact

We may update these terms from time to time. The version on this page applies to orders placed after the date at the top. If you have a question, email contact@elkiatrading.com or call 0435 486 184.