Privacy Policy

Last updated 11 November 2026

This policy explains how Elkia Trading Pty Ltd, trading as Elkia Trading Co. ("we", "us"), collects, uses and protects personal information when you visit this website, contact us or use our services. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Who we are

Elkia Trading Pty Ltd is based in Victoria, Australia. You can contact us at contact@elkiatrading.com or on 0435 486 184.

What we collect

  • When you contact us: your name, email address and anything else you choose to tell us, such as your company, country and the details of your enquiry.
  • When you become a client: delivery names and addresses, phone numbers, details of the goods you ask us to buy, receive or ship, and the information carriers and customs authorities need for shipping documents.
  • When you visit the website: our hosting provider automatically records basic technical information, such as your IP address, browser type and the pages you request. This is used to deliver the site and keep it secure.

We don't ask for sensitive information, such as health information, unless it's needed for an order and you agree to give it to us.

How we use it

  • To reply to your enquiry.
  • To buy, receive, store and ship goods for you, and to invoice you.
  • To prepare shipping and customs documents.
  • To meet our legal obligations, including tax, export control and sanctions laws.
  • To keep this website and our systems secure.

We don't sell personal information, and we won't send you marketing without your permission.

Who we share it with

We only share personal information when it's needed for the purposes above, with:

  • carriers, such as Australia Post, DHL and FedEx, and customs authorities, when we ship your goods
  • retailers and suppliers, when we buy goods on your behalf
  • service providers that help us run our business, such as our website host (Vercel), our email provider and our contact form provider
  • professional advisers, such as accountants and lawyers
  • government agencies, when the law requires it.

Information sent overseas

Some of our service providers store or process information outside Australia, including in the United States. When we ship goods internationally, shipment details are also sent to carriers and customs authorities in the destination country. We take reasonable steps to make sure these organisations handle your information appropriately.

Cookies and analytics

This website doesn't use cookies to track you, and it doesn't use analytics or advertising tools.

How long we keep it

We keep enquiries for as long as we need to respond to them and for reasonable record keeping. We keep client and order records for as long as the law requires; for example, Australian tax law generally requires business records to be kept for five years. When we no longer need information, we delete it or remove the details that identify you.

How we protect it

We take reasonable steps to protect personal information from misuse, loss and unauthorised access, including using secure services and limiting who can see it. No system is completely secure, so please don't send us passwords or full card numbers by email or through the contact form.

Accessing and correcting your information

You can ask for a copy of the personal information we hold about you, or ask us to correct it, by emailing contact@elkiatrading.com. We'll respond within a reasonable time. If we can't give you access, we'll explain why.

Visitors from the UK and Europe

If you're in the United Kingdom or the European Union, you may also have rights under data protection laws there, such as the right to ask us to delete your information or to object to how we use it. Email us to make a request.

Complaints

If you're concerned about how we've handled your personal information, please email us first so we can try to fix it. If you're not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it last changed.